Privacy Policy

1. Introduction

Welcome to Hatid ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

By using Hatid, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

Personal Information

When you register and use Hatid, we may collect:

• Account Information: Name, phone number, email address
• Profile Information: Profile photo (optional)
• Payment Information: Payment method preferences (Cash, GCash, Maya)
• Delivery Addresses: Saved addresses for faster booking

Location Information

We collect location data to provide our core services:

• Precise Location: GPS coordinates for ride pickup/dropoff and delivery destinations
• Background Location: For riders only, to enable real-time tracking during active jobs

Usage Information

We automatically collect:

• Device information (model, operating system)
• App usage data and interactions
• Ride and delivery history
• Communication logs with riders/customers

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our ride and delivery services
• Process bookings and facilitate connections between customers and riders
• Enable real-time tracking of rides and deliveries
• Process payments and maintain transaction records
• Send service notifications (booking confirmations, rider updates)
• Provide customer support
• Ensure safety and security of all users
• Comply with legal obligations

4. Information Sharing

We may share your information with:

Other Users

• Customers can see rider's name, photo, vehicle info, and real-time location during a trip
• Riders can see customer's name, phone number, and pickup/delivery addresses

Service Providers

• Firebase (Google) for authentication and real-time data
• Google Maps for location and navigation services
• Cloud hosting providers for data storage

Legal Requirements

We may disclose information when required by law, legal process, or government request.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication using Firebase Authentication
• Regular security assessments
• Access controls and monitoring

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Ride and delivery records are kept for a reasonable period for legal, business, and safety purposes.

You may request deletion of your account and personal data by contacting us. Some information may be retained as required by law.

7. Your Rights

Under applicable data protection laws, you have the right to:

• Access: Request a copy of your personal data
• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your personal data
• Withdraw Consent: Withdraw consent for data processing
• Data Portability: Request transfer of your data

To exercise these rights, please contact us using the information below.

8. Children's Privacy

Hatid is not intended for use by children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Third-Party Services

Our app uses the following third-party services that may collect information:

• Google Firebase: Authentication, database, analytics
• Google Maps Platform: Maps, geocoding, directions

These services have their own privacy policies. We encourage you to review them.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Continued use of Hatid after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: